These conditions regulate the business relationship between Rabbit Records doo, Bulevar Stanka Dragojevića 10, Podgorica, which is the owner of the website www.jazmne.com (hereinafter JazzMne) and the customer.
By using the JazzMne website, it is considered that you are familiar with and agree to the terms of use.
GENERAL PROVISIONS
Rabbit Records doo, Bulevar Stanka Dragojevića 10, Podgorica, is the owner of the website www.jazzmne.com
The customer is the person who ordered and paid for the products.
The recipient is the person specified by the customer when placing the order, and the customer can also be the recipient.
All items on the Jazzmna website are considered products.
The invoice is issued in the name of the customer and is delivered via e-mail, unless otherwise stated.
PRICES
All prices listed on the JazzMne website include value added tax (VAT).
CURRENCY CONVERSION
All payments will be made in euros ( € ). If payment is made with payment cards issued by foreign Banks, the transaction amount will be converted into the local currency of the card user, according to the exchange rate of the Visa/Mastercard card companies.
PRODUCTS
JazzMne strives to deliver a completely equal product.
The sale of beverages containing alcohol is prohibited to persons under the age of 18.
METHODS OF PAYMENT
Payment for products on our online store can be made in one of the following ways: with payment cards – VISA, Maestro, or MasterCard that support price via the Internet. Payment by card is realized in cooperation with AllSecure doo and Hipotekarna banka and is done in a safe and certified way through the AllSecure Payment Gateway, by simply entering data from the payment card.
After entering the card data and confirming the payment, the bank authorizes the transaction and thus the order is approved and enters the further process of preparation for delivery. The amount will be reserved on your card (account) and will not be available for other purposes.
The transaction will be completed and the amount deducted from your account only when the products are prepared for transport and handed over to the courier service. In the event that the payment is not completed, that is, the amount is not removed from the account within 14 days of accepting your order, the order will be canceled and deleted. After the expiration of the 14-day period, the money reserved in your account is released and will be available to you again. After that, you can repeat the same or a new order, and make a payment related to them.
Check with the bank that issued the card whether your card supports payment via the Internet.
DATA PROTECTION DURING PAYMENT
When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol, applying the most modern methods of tokenization of sensitive data, and in accordance with PCI-DSS standards. The payment card information is not available to the merchant at any time.
3D Secure protection for all merchants and customers – AllSecure Payment Gateway uses the highest global standards of data protection and privacy. All merchants who use the AllSecure Payment Gateway are automatically included in 3D-Secure protection, which guarantees the security of purchases to customers. Customers’ payment card numbers are not stored on the merchant’s system, and the registration itself is protected by SSL data encryption.
PCI DSS Standards – AllSecure Payment Gateway constantly complies with all requirements of card organizations in order to increase the security level of merchants and customers. From 2005 to today, without interruption, the system has been certified as PCI-DSS Level 1, which represents the highest standard in the industry. PCI Data Security Standard (PCI-DSS) is a norm that defines the necessary security measures for processing, storing and transmitting sensitive card data. PCI Standards protect sensitive data about the cardholder during the entire payment process: from the moment of data entry at the merchant’s point of sale, during communications between the merchant and relevant banks and card organizations, as well as the subsequent storage of such data.
ORDERING
The order is valid from the moment payment is received. After placing the order, the customer will receive a confirmation email with all the specified information, as well as payment information.
It is possible to change the order within 30 minutes, within our working hours via e-mail or phone. Changing the order means changing the recipient’s data, address, etc.
The customer must pay attention to the correctness when filling out the order form, especially the name, surname, and address of the recipient.
CANCELLATION
The Consumer Protection Act regulates order cancellation.
It is possible to cancel the order before it is placed. The request for cancellation of the order should be sent by the customer in writing, by e-mail to the address info@jazzmne.com.
REFUND
In the case of a refund to a customer who previously paid with one of the payment cards, partially or in full, and regardless of the reason for the refund, that refund is made exclusively via the same VISA, Maestro, or MasterCard card that was used for payment. This means that our bank will refund the funds to the cardholder’s account at our request.
The customer can file a complaint within 3 (three) days of purchase. The complaint will be processed and responded to within 24 hours. Customers can contact our support at email address office@jazzmne.com
PRODUCT DELIVERY
JazzMne undertakes to deliver the product/s to the recipient on the specified day. Delivery is made after confirmation of payment.
Delivery is made in accordance with the working hours specified in the footer.
The delivery area is all cities in Montenegro.
If it is not possible to reach the recipient, the product is handed over to an official person or to a person at the specified address (e.g. in a hospital, a nurse, a hotel receptionist, household members, etc.).
Delivery is considered completed at the moment when the recipient, the person at that address, or an official person receives the delivered product.
DELIVERY NOT PERFORMED
Delivery is not possible under the following conditions: the recipient refuses the shipment, incorrect information about the recipient, the recipient is not at the address, or force majeure.
If we cannot fulfill the delivery for any reason, we will contact the customer and agree on further steps.
COMPLAINTS
The trader is responsible for material defects of the product in accordance with the provisions of the Law on Obligations.
If for any reason you are unsatisfied with our service or product, please contact us to resolve the issue to our mutual satisfaction.
OBJECTION
In accordance with the Law on Consumer Protection, JazzMne allows you to send your written complaints related to online shopping to our e-mail address: info@jazzmne.com.
COPYRIGHT
Publishing, copying, linking, distribution, commercial exploitation of downloaded material (texts, images, logo, etc.) or any other modification of this website without the express written permission of JazzMne is strictly prohibited.
Violation of this prohibition results in the violation of intellectual property rights and may lead to the initiation of several types of legal proceedings.
RESOLUTION OF DISPUTES
The Basic Court in Podgorica is competent for all legal disputes that may arise.
FINAL PROVISIONS
JazzMne reserves the right to cancel or change the terms of these terms of business at any time, so we advise you to check the terms before you intend to use the online store.
JazzMne is not responsible for the impossibility of using the online store services caused by force majeure, as well as for damage caused by circumstances that are considered force majeure.
